Terms and Conditions

Man and Van Welling Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Welling provides removal, transport and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or pays for the services.

Services means any removal, transport, loading, unloading, packing, unpacking, storage, or related services supplied by us to the Customer.

Vehicle means any van or other vehicle used by us to provide the services.

Items or Goods means all personal effects, furniture, equipment, boxes or other property which are the subject of the services.

Contract means the agreement between us and the Customer for the supply of services, incorporating these Terms and Conditions.

2. Scope of Services

Man and Van Welling provides man and van and small removal services, including local household and office moves, single item and part-load transport, and related loading and unloading assistance. Any additional services, such as packing, dismantling and reassembly of furniture, or storage arrangements, must be expressly agreed at the time of booking and may incur additional charges.

We reserve the right to refuse to transport any items which we reasonably consider to be dangerous, illegal, excessively heavy, inadequately packed or otherwise unsuitable for transport. We also reserve the right to decline work that we believe cannot be carried out safely or within legal or insurance constraints.

3. Booking Process

3.1 A booking is made when you confirm that you wish to proceed with a quotation provided by us and we accept your booking verbally or in writing. A Contract is formed at the time of our acceptance, subject to these Terms and Conditions.

3.2 When making a booking, you must provide accurate and complete information, including:

Full collection and delivery addresses and any access restrictions.

Details of all items to be moved, including any unusually heavy, bulky, fragile or valuable items.

Parking arrangements and any permit requirements at collection and delivery locations.

Preferred dates and times, and any time restrictions or building regulations.

3.3 Quotations are based on the information you supply at the time of booking. If the actual work required differs from the information provided, we may adjust the price accordingly, including but not limited to where:

There are additional items not originally declared.

Access is significantly worse than described, such as additional floors, long carrying distances, or unsuitable parking.

There are unexpected delays outside our control, including but not limited to waiting for keys, restricted lift access, or road closures.

3.4 Any quotation is provided on the basis that suitable parking is available reasonably close to the property. It is your responsibility to ensure that parking is arranged and lawful. Any parking charges, fines or penalties incurred while we are carrying out the services due to lack of appropriate arrangements may be charged to you.

4. Estimates, Quotations and Pricing

4.1 Unless expressly stated to be a fixed price, our quotations are estimates based on the information you provide. If the job takes longer than anticipated due to reasons outside our control, charges may be recalculated based on our standard hourly or fixed rates in force at the time.

4.2 Quotations are valid for 30 days from the date issued unless withdrawn earlier by us. We may revise a quotation if work is not booked to take place within that period or if circumstances change materially.

4.3 Unless stated otherwise, quotations do not include parking fees, tolls, congestion charges, charges for dismantling or reassembly of furniture, packing materials, or storage costs.

4.4 All prices are exclusive of any applicable taxes or charges that may be introduced by law, which will be added where relevant.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, particularly for larger moves or peak periods.

5.2 Unless otherwise agreed, payment of any balance is due immediately upon completion of the services. We may refuse to unload the vehicle until payment has been made in full.

5.3 We accept various forms of payment as notified at the time of booking. We do not accept payment by cheque unless previously agreed in writing.

5.4 If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate from the due date until payment is received in full, and to recover any reasonable costs of debt collection.

6. Cancellations and Changes

6.1 If you wish to cancel or change your booking, you must notify us as soon as possible. The date on which we receive your notice will be the date used to calculate any applicable charges.

6.2 We reserve the right to charge a cancellation fee as follows:

Cancellation with more than 72 hours notice before the agreed start time: no cancellation fee for standard local bookings.

Cancellation between 24 and 72 hours before the agreed start time: we may charge up to 50 percent of the quoted price.

Cancellation with less than 24 hours notice or on the day of the move: we may charge up to 100 percent of the quoted price.

6.3 If you request a change of date or time, we will make reasonable efforts to accommodate your request, subject to availability. We are not obliged to agree to changes, and if we cannot accommodate a requested change and you choose to cancel instead, the cancellation charges set out above may apply.

6.4 We may cancel or postpone your booking if events beyond our reasonable control prevent us from providing the services, including but not limited to extreme weather, road closures, vehicle breakdown, accidents, illness or emergency. In such cases, our liability is limited to refunding any deposit or prepayment you have made for the affected booking, and we will have no further liability for any consequential loss.

7. Customer Responsibilities

7.1 You are responsible for:

Ensuring adequate and lawful parking for our vehicles at both collection and delivery points.

Obtaining any necessary permissions, permits or approvals for loading and unloading.

Ensuring that the property and access routes are ready, safe and suitable for carrying out the services.

Packing your items safely and securely, unless packing services have been agreed as part of the contract.

7.2 You must be present, or ensure that an authorised representative is present, throughout the collection and delivery process to direct our staff and check that all items are loaded and unloaded. If neither you nor a representative is present, we will deliver the goods as we reasonably see fit and will not be liable for any loss, damage or costs due to incorrect or incomplete delivery.

7.3 You must not ask our staff to do anything that is unsafe, illegal or contrary to applicable regulations, including lifting items that exceed safe manual handling limits or accessing areas which are unsafe.

8. Excluded Items

8.1 Unless expressly agreed in writing, we do not transport:

Cash, securities, jewellery, watches or precious metals.

Antiques, works of art or items of exceptional value.

Perishable goods, plants or live animals.

Hazardous, flammable or explosive substances including gas cylinders, paints, solvents and chemicals.

Illegal goods or items the possession or transport of which is prohibited by law.

8.2 If such items are presented without our knowledge, they will be moved at your sole risk and we will not be liable for any loss, damage or consequences arising.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to items while in our care is limited as set out in this section.

9.2 We are not liable for:

Loss or damage arising from your failure to adequately pack your goods, unless we have provided packing services.

Loss or damage to items that were already defective, damaged or fragile in nature, including but not limited to pressboard and self-assembly furniture, where the risk of damage is increased by their construction or condition.

Loss or damage arising from your failure to properly label items or to point out special care requirements.

Loss or damage resulting from wear and tear, leakage, atmospheric or climatic conditions, or infestation.

Indirect or consequential loss, including loss of profits, loss of enjoyment, loss of business, or loss arising from delays.

9.3 Our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable replacement or repair cost, subject to an overall monetary cap that will be notified to you on request or at the time of booking.

9.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.

9.5 You must inspect your goods as soon as reasonably possible after completion of the services. Any visible damage or loss should be reported to us at the time of delivery where practicable. Any claim for loss or damage must be notified to us in writing within a reasonable period following completion of the services. If you fail to notify us within a reasonable time, it may affect our ability to investigate and resolve your claim.

10. Delays and Waiting Time

10.1 We will use reasonable endeavours to adhere to agreed arrival and completion times, but such times are estimates only. We are not liable for any loss or costs arising from delays caused by traffic, weather, accidents, access issues, or other events beyond our reasonable control.

10.2 Where delays occur that are outside our control but result in our staff or vehicles being required to wait, additional waiting-time charges may apply in accordance with our standard rates.

11. Waste and Disposal Regulations

11.1 We operate in accordance with relevant waste and environmental regulations. We are not licensed to remove or dispose of certain categories of waste, including hazardous or regulated waste materials.

11.2 If part of the services includes the removal of unwanted items, this will be limited to general household or office items suitable for lawful disposal at authorised facilities. We reserve the right to refuse any items which appear to fall outside this category or which we reasonably consider may breach applicable regulations.

11.3 You remain responsible for ensuring that any waste or unwanted items you request us to remove are lawful for us to carry and dispose of. You must not present hazardous waste, chemicals, asbestos, gas cylinders, medical waste, or electrical items requiring specialist disposal unless expressly agreed in advance and permitted by law.

11.4 Any charges for disposal or recycling will be made clear to you beforehand where possible. Additional charges may apply where the quantity or nature of waste differs from that originally described, or where disposal fees imposed by third parties increase.

12. Insurance

12.1 We maintain appropriate insurance cover for our operations. Details of our insurance and any applicable limits can be provided on request.

12.2 Our insurance and any compensation payable are subject to these Terms and Conditions and to the terms, conditions and exclusions of our policies. You may wish to arrange your own additional insurance cover for high-value or particularly fragile items.

13. Complaints and Disputes

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we have an opportunity to address it.

13.2 If the matter is not resolved at the time, you should submit a written complaint within a reasonable period after completion of the services, giving full details and any supporting information. We will investigate and aim to respond within a reasonable timeframe.

13.3 If a dispute arises that cannot be resolved directly between us, both parties agree to consider in good faith any reasonable proposals for alternative dispute resolution before starting court proceedings, where appropriate.

14. Data Protection and Privacy

14.1 We will collect and use your personal information only for the purposes of providing our services, processing payments, managing bookings and, where you have consented, communicating relevant service information.

14.2 We will take reasonable steps to keep your data secure and will not sell your personal information to third parties. We may share information with trusted partners where necessary to fulfil the services or comply with legal obligations.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with the services or the Contract shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

16.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is accepted will apply to your Contract.

16.4 No person other than you and us shall have any rights to enforce any term of the Contract.



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You deserve the best man and van Welling deals

Moving house is a stressful and expensive task in itself. The last thing you need is for the moving company to add to your expenditure. Allow our man and van service to offer you the best rates for the kind of service that you would expect from a reputed moving firm. Our crews have years of experience behind them and offer you a range of services that are bound to meet your requirements. So why not save yourself some time, effort and money? Talk to one of our man and van Welling experts today!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Welling Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 3 Cental Ave
Postal code: DA16 3AX
City: London
Country: United Kingdom

Latitude: 51.4641910 Longitude: 0.0998480
E-mail:
[email protected]

Web:
Description: Choose the best suitable to your specific needs man and van moving solution! Give us a ring today! Get a free quote now!
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