Terms and Conditions for Man And Van Welling
These Terms and Conditions set out the basis on which Man And Van Welling provides domestic and commercial moving, transport, and related handling services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear agreement about what is included, what is excluded, and how both parties should act before, during, and after the service. These terms apply to all standard man and van, moving, collection, delivery, and light removal services unless a separate written agreement states otherwise.
The customer is responsible for reviewing these terms before confirming a booking. If any part of the service needs special handling, such as fragile items, bulky furniture, access restrictions, or time-sensitive collection, the customer must make those requirements known in advance. The service provider may refuse any instruction that is unsafe, unlawful, or not reasonably possible within the agreed service scope. For clarity, references to man and van services, van hire with driver, and removal support in this document all refer to the same type of transport service unless stated differently.
These terms are intended for general use and do not replace consumer rights that apply under UK law. Nothing in this document limits rights that cannot lawfully be excluded. If any clause is found to be invalid or unenforceable, the remaining provisions will continue in full force. The service provider may update these terms from time to time, and the version in force at the time of booking will apply to that booking.
The booking process begins when the customer provides the service date, collection and delivery details, property access information, and a description of the items to be moved. A booking is not confirmed until the provider has accepted the request and, where required, the deposit or full payment has been received. The customer must ensure all details are accurate, including floor levels, parking limitations, lift availability, and any need for additional staff, waiting time, or equipment. A quote is normally based on the information supplied at the time of enquiry; if the actual job differs materially, the price may be adjusted.
Bookings for Man And Van Welling services may be made by telephone, email, online form, or other approved method. Any estimate is valid only for the period stated and may be withdrawn or revised if the scope changes. The provider may ask for photographs, item lists, or access details to assess the move properly. The customer is expected to disclose if the job involves stairs, narrow access, long carrying distances, dismantling, assembly, or specialist handling. Failure to provide accurate information may result in delay, extra charges, reduced service capacity, or cancellation on the day.
Once the booking is accepted, the customer will receive confirmation of the agreed date, time window, service type, and any special conditions. The provider will use reasonable efforts to arrive within the scheduled window, but arrival times are estimates only and may be affected by traffic, weather, loading conditions, prior jobs, or events outside reasonable control. The customer should remain available and contactable on the service day to avoid unnecessary delays. If the customer is not present, or cannot provide access when the vehicle arrives, waiting charges may apply or the job may be treated as a failed attendance.
Payment terms depend on the nature of the booking and may include a deposit, balance on completion, or full prepayment. Unless otherwise agreed in writing, all prices are quoted in pounds sterling and are exclusive of any additional charges that arise because of extra labour, parking fees, congestion charges, tolls, waiting time, storage, stair carries, or unscheduled assistance. The customer must pay the full amount due by the method and time specified on the invoice or booking confirmation. Late payment may lead to recovery action and additional costs where permitted by law.
For van and man hire or removal van with driver services, the final price may change if the job takes longer than expected, the load is greater than described, or access conditions require more time or labour. The provider will act fairly and transparently when applying additional charges and, where practical, will explain them to the customer as soon as reasonably possible. Card payments, bank transfer, cash, and other accepted payment methods may be used, but the provider is not obliged to accept a method that has not been agreed in advance.
If a deposit is required, it secures the booking and may be non-refundable except where the provider cancels or cannot deliver the service due to its own fault. A deposit does not limit the provider’s right to charge the remaining balance or recover losses caused by customer cancellation, non-attendance, or inaccurate booking information. The customer must not withhold payment for completed services unless there is a genuine dispute raised in good faith and supported by evidence. Any dispute over charges should be raised promptly, and the undisputed portion of the invoice remains payable on time.
Cancellations and changes should be made as early as possible. If the customer needs to amend the date, time, address, or service scope, the provider will try to accommodate the change, but cannot guarantee availability. Short-notice changes may be treated as a cancellation and rebooking. If the customer cancels, any refund or cancellation charge will depend on how much notice is given, whether the provider has already incurred costs, and whether work has started. Where specific cancellation terms were agreed at booking, those terms take priority.
For a man and van service, a cancellation made with reasonable notice may qualify for a partial or full refund of any amount paid in advance, after deduction of legitimate costs already incurred. If cancellation is made on the same day, after the vehicle has been dispatched, or after loading has begun, the customer may be charged the full or near-full amount of the booked service. The provider may cancel a booking if payment is not made, the job description was misleading, the site is unsafe, or the customer behaves abusively, unlawfully, or in a way that prevents the service from being completed safely.
If the provider cancels because it cannot reasonably perform the booking, the customer will receive a refund of sums paid for uncompleted work, subject to any lawful deduction for services already provided. The provider will not be responsible for indirect loss arising from cancellation, including missed appointments, lost earnings, or third-party claims, unless such loss is caused by negligence that cannot lawfully be excluded. The customer is encouraged to arrange suitable timing and contingency planning, particularly for property handovers, office moves, or scheduled deliveries that depend on punctual attendance.
The provider accepts responsibility for loss or damage caused by proven negligence while handling goods, subject to the limits set out in these terms and the law. Customers should note that ordinary wear and tear, pre-existing damage, poor packing by the customer, and damage caused by fragile or unsuitable packaging are not covered. Items must be packed, labelled, and protected appropriately unless the service expressly includes packing support. The provider may refuse to move unsafe, prohibited, or improperly packed items if carrying them would risk damage, injury, or breach of law.
Where valuable, delicate, or irreplaceable items are included in a booking, the customer should declare them in advance and consider taking out appropriate insurance. The provider is not an insurer and does not guarantee against all loss. Any claim for damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. The customer should retain packaging, photographs, and any relevant evidence to support a claim. The provider may inspect the item, packaging, and loading arrangements before deciding whether liability applies.
Nothing in these UK moving service terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, the provider shall not be liable for loss of profit, loss of business, loss of opportunity, or other indirect or consequential loss. If liability is established, the provider’s total liability will generally be limited to the amount paid for the specific service giving rise to the claim, except where the law requires a different limit.
Customers must ensure that the items to be transported are lawful to carry, properly owned, and not subject to restrictions, seizure, or dispute. The customer warrants that no item presented for transport is dangerous, illegal, unstable, contaminated, or otherwise prohibited without prior written agreement. This includes, without limitation, flammable substances, explosives, pressurised containers, certain chemicals, and any goods that require specialist licences or handling. The provider may inspect items and refuse any load that appears unsafe or unlawful.
Waste removal and disposal are subject to UK waste regulations. The provider will only remove, carry, or dispose of waste where this has been expressly agreed as part of the service and where the activity complies with the relevant legal requirements. The customer must be truthful about whether an item is a reusable belonging, a disposal item, or controlled waste. If waste is to be collected, the customer may be required to provide accurate descriptions so the provider can determine the correct handling method, transport, and disposal route. The provider may refuse waste that cannot lawfully be transported or transferred.
Under applicable waste law, the customer must not ask the provider to dispose of waste in a way that breaches environmental or licensing rules. The provider may use approved facilities or authorised transfer routes where necessary. If waste is mixed with ordinary furniture, household goods, electrical items, or potentially hazardous materials, additional charges may apply and the provider may request prior separation. The customer remains responsible for ensuring that no prohibited waste is concealed among other items. Any surcharge, rejection, or delay caused by incorrect waste descriptions will be the customer’s responsibility.
Access and site conditions are the customer’s responsibility unless otherwise agreed. The customer should obtain any required permissions for parking, loading, access to managed properties, lifts, service entrances, or timed delivery windows. If parking is unavailable or restrictions apply, the customer must advise the provider beforehand so that suitable arrangements can be made. Where the vehicle cannot be parked reasonably close to the collection or delivery point, extra time or carrying charges may apply. The provider may rely on the customer’s instructions in relation to access, but is not responsible for concealed restrictions not disclosed in advance.
The customer must ensure that all items are ready for loading at the agreed time unless packing or dismantling has been included in the service. The provider may assist with normal lifting and loading, but the customer must not ask staff to perform tasks that are unsafe, beyond the agreed scope, or likely to cause damage to property. If the customer requests the movement of especially heavy, awkward, or high-value items, the provider may require advance notice, extra equipment, or additional personnel. The provider may decline to move an item if the risk is unacceptable.
These man and van terms apply equally to residential moves, office relocations, single-item transport, and light removals, subject to the service booked. Nothing in this document creates an obligation to store goods, unless storage has been separately agreed in writing. The provider does not accept responsibility for hidden contents inside sealed boxes unless those contents were declared in advance or the damage was caused by the provider’s proven negligence. Customers should therefore pack and label possessions carefully and keep an inventory where practical.
The provider may subcontract or use suitably qualified third parties to perform all or part of the service, provided the overall standard remains reasonable and lawful. Any third party acting on behalf of the provider must follow the same broad service conditions, including safety and legal compliance. The customer must not assign or transfer the booking to another person without consent. If someone else is receiving the items on the customer’s behalf, the customer remains responsible for payment, instructions, and any claims unless agreed otherwise.
Delays caused by events beyond the provider’s reasonable control, including traffic disruption, road closures, severe weather, accidents, illness, equipment failure, or government restrictions, will not amount to a breach of contract. In such circumstances, the provider will try to communicate as soon as reasonably possible and arrange an alternative time where practical. If a force majeure event prevents performance altogether, the provider may cancel the booking without liability beyond refunding any amounts paid for unperformed work, after any lawful deductions already incurred.
These terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the service, booking, payment, cancellation, liability, or waste handling shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law requires otherwise. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms in full and agree to comply with all applicable legal and contractual obligations.