Man And Van Welling Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Welling provides domestic and commercial transport, removals, and related moving services within the United Kingdom. By making a booking, requesting a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming any service. These terms are designed to be fair, clear, and consistent with UK consumer and business law.

For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the name Man And Van Welling. References to “you” and “your” mean the person, business, or organisation making the booking or receiving the service. If you are booking on behalf of another person, you confirm that you have authority to accept these terms on their behalf.

These terms apply to all standard man and van services, removals, collection and delivery jobs, transport-only work, and related labour agreed in writing or by phone, text, email, or booking form. Any variation must be confirmed by us in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

Booking Process All bookings are subject to availability and are accepted only when we confirm them. A booking request may be made by phone, email, online form, or other agreed communication method. When requesting a booking, you must provide accurate and complete information, including the collection and delivery addresses, access conditions, item description, number of floors, parking restrictions, and whether any specialist handling is required. The quality of the information you provide may affect pricing, staffing, vehicle size, and the time needed to complete the job.

Once we receive your request, we may provide a quote or estimated charge based on the information available. Any quotation is normally valid for a limited period unless stated otherwise. A booking becomes confirmed only when we have accepted it and, where required, received any deposit or advance payment. We reserve the right to refuse or cancel a booking where the information supplied is incomplete, incorrect, or misleading, or where the job would require services outside our scope.

It is your responsibility to ensure that the service date, time, addresses, item list, and access details are correct. You must also make sure that someone is present at the collection or delivery point, unless alternative arrangements are agreed in advance. If you change the job after confirmation, including adding items, altering timings, or changing locations, we may revise the price, arrival schedule, or vehicle allocation to reflect the new requirements.

Payments Unless otherwise agreed, payment is due immediately upon completion of the service. We may accept card payment, bank transfer, cash, or other methods approved in advance. For certain jobs, particularly larger removals, same-day collections, or bookings involving waiting time or specialist handling, we may require a deposit, part-payment, or full prepayment to secure the booking. Any such requirement will be communicated before confirmation.

All prices are quoted based on the information supplied at the time of booking. If the actual service differs from the agreed job due to additional items, extra time, difficult access, parking delays, waiting time, stairs, failed lift access, or the need for additional labour, we may charge a fair supplement. We will normally explain any change before proceeding where reasonably possible. You agree to pay all agreed charges and any properly incurred extras on completion or within the stated payment period.

Late payment may result in recovery action, interest, administrative charges, or both, to the extent permitted by law. We may also suspend future services until outstanding sums are cleared. If a payment is reversed, disputed without reasonable grounds, or fails after services have been completed, you remain responsible for the full amount due, together with any bank or recovery costs reasonably incurred by us.

Cancellations and Amendments You may cancel or amend a booking by giving reasonable notice. Cancellation charges may apply depending on the notice period, the amount of work reserved, and any costs we have already incurred, including vehicle allocation, staffing, permits, fuel, or third-party charges. Where a cancellation is made shortly before the service date, we may charge a proportion of the booking value to cover lost time and committed resources.

If you cancel with insufficient notice, fail to provide access, are not present at the agreed time, or are unable to proceed for reasons within your control, we may treat the booking as cancelled by you and charge accordingly. If we must travel to the site and cannot complete the work because of incorrect details, unsafe conditions, or your failure to prepare the items, a call-out or waiting fee may apply. We will always seek to act reasonably and proportionately.

We may cancel or reschedule a booking due to vehicle breakdown, severe weather, staff illness, road closures, safety concerns, legal restrictions, or other events beyond our reasonable control. In such cases, we will aim to offer an alternative time or date. We will not be liable for losses caused by a cancellation or delay arising from circumstances outside our reasonable control, provided we take reasonable steps to minimise disruption.

Service Standards and Customer Responsibilities You are responsible for ensuring that the goods to be moved are properly packed, suitable for transport, and clearly identified where necessary. Fragile items should be secured and protected before collection unless we have expressly agreed to pack them. We do not automatically inspect every item for hidden defects, and we are entitled to rely on the description and condition information provided by you.

You must ensure that access routes are safe and reasonably clear, including hallways, staircases, driveways, entrances, and loading areas. Any obstruction, parking limitation, or access issue that creates delay or extra work may affect the final charge. You must tell us in advance about items that are particularly heavy, awkward, valuable, hazardous, or require dismantling, specialist lifting, or additional manpower.

We reserve the right to refuse to move any item that we reasonably believe is unsafe, unlawful, improperly packed, contaminated, or likely to cause damage to property, people, or our vehicle. Where a refusal is necessary for safety or compliance reasons, this will not automatically entitle you to a refund if the issue arose because of inaccurate information or inadequate preparation on your part.

Liability We will exercise reasonable care and skill when carrying out our services. However, our liability is limited to direct losses caused by our proven negligence, breach of contract, or failure to use reasonable care and skill. We are not responsible for indirect, consequential, or economic losses such as loss of profit, loss of business, or loss of opportunity, except where such exclusion is not permitted by law.

We are not liable for damage caused by items that were already defective, poorly packed, overfilled, unstable, or unsuitable for transport. This includes damage caused by fragile goods that were not adequately protected by the customer, or by items that naturally deteriorate during transit. Any claim for damage must be notified to us as soon as reasonably possible and, in any event, within a reasonable time after the service has been completed.

If we are moving items on your instructions, you are responsible for ensuring that their value and suitability for transport are properly considered, especially for high-value, irreplaceable, or sentimental goods. We strongly recommend that you arrange appropriate insurance cover for your own property where necessary. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Waste Regulations and Prohibited Items Where our service includes waste removal, clearance, or disposal, you agree that all waste presented for collection is described honestly and handled in accordance with applicable UK waste legislation, environmental requirements, and duty of care obligations. You must disclose the nature of the waste in advance so that we can determine whether it can be lawfully collected, transported, or disposed of. Misdescribed waste may be refused or charged at a revised rate.

We do not collect or transport items that are illegal to carry, dangerous to handle without specialist controls, or prohibited by law, unless we have expressly agreed and are properly authorised to do so. This may include asbestos, chemicals, pressurised containers, biohazards, clinical waste, explosives, firearms, and other hazardous materials. If such items are discovered during a job without prior disclosure, we may stop work immediately and charge for time spent and any associated costs.

When waste is collected, we may require you to confirm that you have the legal right to dispose of it and that no part of the load contains stolen, contaminated, or restricted material. You agree to provide accurate information for any waste transfer or disposal record that may be required. If a job involves mixed loads, recycling, or reusable goods, we may separate, transport, or dispose of items in the manner we reasonably consider lawful and appropriate.

Delays, Access, and Additional Charges We will make reasonable efforts to attend at the agreed time, but arrival times are estimates unless expressly confirmed as fixed. Delays may occur because of traffic, weather, road incidents, parking difficulties, or earlier jobs overrunning. Where possible, we will keep you informed of significant changes. We are not liable for minor delays that are outside our control and do not amount to a fundamental failure of service.

Additional charges may apply for waiting time, congestion, parking fees, tolls, ferry costs, long carries, multiple trips, dismantling or reassembly, stair carries, after-hours work, weekend or bank holiday service, or any additional labour requested on the day. If parking penalties are incurred because of your failure to arrange suitable parking or provide accurate access information, you agree to reimburse us for those costs where lawful and reasonable.

If the job cannot be completed in one visit due to excess volume, poor preparation, incorrect descriptions, or access restrictions, we may need to rearrange the service or charge for an additional trip. We will always seek to keep additional charges fair and transparent, but you acknowledge that the final cost may differ from the initial estimate if the actual circumstances materially change the scope of work.

Complaints and Claims If you are unhappy with any aspect of the service, you should tell us as soon as possible so that we can investigate promptly. Please provide clear details of the issue, including the date, nature of the complaint, and any relevant supporting information. We may ask for photographs, a description of the item, proof of value, or other reasonable evidence to assess the matter fairly.

We will consider any complaint in good faith and aim to respond within a reasonable period. Where a claim for loss or damage is accepted, our liability will be limited to the reasonable repair cost, replacement value, or reduction in value of the affected item, subject always to the limits set out in these Terms and any applicable law. We may choose, at our discretion, to repair, replace, or compensate for the loss.

Failure to notify us promptly may affect our ability to investigate the issue and may reduce or extinguish any remedy available to you. This is particularly important where damage could have been caused by pre-existing condition, inadequate packaging, or events beyond our control. Nothing in this clause affects your statutory rights as a consumer.

Data, Privacy, and Communications We only use personal information necessary to provide, manage, and improve our services, handle quotations, process bookings, and meet legal or accounting obligations. Your information may be shared with staff, contractors, insurers, payment providers, or other third parties only where reasonably necessary to deliver the service or comply with the law. We will handle your information in accordance with applicable UK data protection rules.

By booking with us, you agree that we may contact you by phone, text, email, or other agreed method regarding quotations, confirmations, scheduling updates, payment matters, or service-related issues. We will not use your information for unrelated purposes without a lawful basis. Any record of the job may be retained for a reasonable period for administrative, evidential, and compliance reasons.

Governing Law These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law requires otherwise. If any dispute arises, the parties should first attempt to resolve it informally and in good faith before starting formal proceedings.